Four Winds Casino Resort - Frequently Asked Questions

What is the W Club?
The W Club is the ultimate player loyalty card, offering you more flexibility and more control of your earned points and complimentaries.
The W Club also has its own jackpot exclusive to Club members.

How much does it cost to enroll in the W Club?
Enrollment is free.

Where can I get a W Club card?
Stop by any Club booth at the casino and sign up for your free W Club card.

How do I earn points and comps?
A point is earned for every $2 of coin-in on a slot machine and $7 of coin-in on a video poker machine. Every 100 points can be redeemed for $1.

How do I use my points?
Points are redeemable for Instant Credit/Free Slot Play or comps in the restaurants, hotel, merchandise in the Four Winds Outfitters, or Kids Quest® vouchers. You can also use your points right at the slot machine with your secured PIN or present your W Club at the hotel, Four Winds Outfitters, The Buffet, Timbers Fast Food & Deli, Copper Rock Steakhouse, Silver Creek Bistro, Willowbrook Café and Grab 'N' Go.

Do my points expire?
Points expire after 13 months of inactivity.

What do I do if I lose my W Club card?
If you lose your W Club card, simply go to the W Club booth and our Club Representatives will be happy to replace your card. Valid government issued photo ID will be required.

What happens if I forget my PIN?
If you lose or forget your PIN, simply go to the W Club booth with a valid government issued photo ID and register for another PIN. Remember to create a PIN that is easy for you to remember, but can not be easily guessed by others.

Do you keep my Club information confidential?
All personal information is kept highly confidential. You can rest assured we do not sell or share information. Please refer to our Privacy Policy for additional information.

How many points does it take to reach the Copper tier?
Receive exclusive access into the Players Lounge, featuring a complimentary buffet and well-stocked cash bar. Copper tier members also receive priority first floor parking on weekends and holidays, front of line privileges at the W Club, The Buffet and Cashiers Cage as well as your own personal host when you achieve 75,000 points. Plus, receive 20% off at Four Winds Outfitters and Kids Quest. Points are earned in one calendar year, but accounts are updated monthly.

How do I use Instant Credit/Free Slot Play?
Using Instant Credit/Free Slot Play is easy. Just insert your card into your favorite game, press the menu button on the machine and enter your PIN. (If you do not have a PIN, see the W Club where you can create a personal, secure PIN.) Place your first wager of $1 or more and you will be refunded in Instant Credit/Free Slot Play. That’s it. You’re playing on the house. Move from machine to machine by repeating the above steps. You can’t cash out Instant Credit/Free Slot Play, but you can keep any and all winnings.

How can I find out how many points I have accumulated on my card?
You can check your current point balance at any machine.

What is the W Club Jackpot?
The W Club also has its own jackpots. Playing the W Club Jackpot is simple. All you need to do is play any slot machine with your W Club card inserted. You don’t have to win your game to be eligible. Just by playing with your W Club card, you’re eligible to win. Our jackpot randomly picks a winner, and you don’t have to collect entries or stand in line. Each jackpot grows larger until it’s won. Each jackpot must be awarded before it reaches its “must hit by” amount. Jackpots can hit at any time, so keep your card inserted for your chance to win. The small jackpot must hit by $500. The medium jackpot must hit by $20,000. The windfall jackpot must hit by $100,000.

What are the W Club rules?

Must be 21 years of age or older to join.
Valid government issued photo ID is required for joining, reprinting cards, and resetting PINs.
Only one player per Club account. Only one Club account per player.
Points and Club membership are non-transferable.
Club cards are the property of Four Winds Casino Resort and must be returned upon request.
Proper Club card insertion prior to play is the player’s responsibility.
Four Winds is not responsible for lost, stolen or misplaced cards.
Club cards and points may be revoked if it is determined that the player has not accumulated points in the matter intended by this program.
Club accounts that have been inactive for a period of 13 months may be purged from the system and any points accumulated in such accounts will be void.
Management reserves the right to change or terminate this program without prior notice.
Employees are not eligible for Club membership.

How do I make a hotel reservation?
To check hotel availability or to make reservations call 1-866-4WINDS1 (1-866-494-6371) or click here to book a room online.

How can I get directions to the hotel?
The hotel is connected to the casino. Click here for driving directions.

Can I make a change to an existing hotel reservation?
Absolutely. You can change or cancel a hotel reservation by calling one of our representatives at 1-866-4WINDS1 (1-866-494-6371) or click here to modify your reservation online.

What time is hotel check-in/check-out?
Check-in is at 3 p.m. and check-out is at 11 a.m.

What forms of ID are accepted to check-in?
You must provide a valid government issued photo ID and matching credit card at check-in.

What forms of payment can be used?
Four Winds will accept cash, credit card (Visa, Master Card, Discover® and American Express®) or hotel comp as payment for hotel rooms.

Do you have handicap-accessible rooms?
Yes.

Does your hotel offer a workout facility?
Yes. Click here to find a complete list of all our hotel amenities.

Can I reserve a specific room type?
Yes. Click here to find more information about our rooms, including photos, rates and availability.

What type of amenities are included in your rooms?
In every room, you’ll find granite counter tops, leather wrapped headboards, 14 ½” deep pillow-top mattresses, an oversized 20lb bath sheet, robes, flat screen high-definition television, coffee maker and complimentary Starbucks™ coffee. All suites have curved walk-in showers, whirlpool jets and a wet bar with refrigerator and microwave. Escape to the celebrity suites with private waterfalls soaking tubs for the ultimate in pleasure and relaxation. Click here to find more information about our rooms, including photos, rates and availability.

Do rooms come with safes?
There are in room safes and safety boxes available at the cashier. Click here to find more information about our rooms, including photos, rates and availability.

Do rooms have hair dryers?
Yes. All rooms have hair dryers. Click here to find more information about our rooms, including photos, rates and availability.

Do rooms have Pay-Per-View?
Yes. Click here to find more information about our rooms, including photos, rates and availability.

Do rooms have internet access?
All rooms have complimentary high speed internet access. Click here to find more information about our rooms, including photos, rates and availability.

Are ironing boards available?
All rooms have irons and ironing boards. Click here to find more information about our rooms, including photos, rates and availability.

Does the hotel have a pool?
No.

Do you allow pets?
Unfortunately, we do not accept pets but can recommend area pet kennels.

Are there area hotels that accept pets?
Yes. Area hotels offer low cost transportation to and from the casino.

Do you allow late check-outs?
Yes, late check-outs may be arranged through the front desk with advanced request.

What games do you offer at Four Winds Casino Resort?
At Four Winds Casino Resort we offer a full complement of 3,000 slot machines and over 100 table games. You'll find the latest and greatest slots and video poker as well as Blackjack, Craps, Baccarat, Pai Gow Poker, Three and Four Card Poker®, and the Midwest's only WPT® Poker Room. Click here to find more information on all our exciting games online. We've got your game!

What is your largest jackpot?
We offer many wide area progressive games that continue to build larger and larger until they are won. We currently feature:

Wheel of Fortune® $5 with a jackpot that starts at $1,000,000
Wheel of Fortune® Super Spin™ with a jackpot that starts at $500,000
Wheel of Fortune® Dollars with a jackpot that starts at $300,000
Wheel of Fortune® Quarters with a jackpot that starts at $100,000
Indiana Jones™ Slots with a jackpot that starts at $100,000
World Poker Tour® Cash Ball Slots with a jackpot that starts at $1,000,000

We also feature "win a car" slots. Click here to find more information on all our jackpots as well as sign up to receive jackpot alerts.

Do you offer gaming lessons or instructions?
Our friendly dealers will assist you on any game.

How do I apply for a Marker Limit or Credit Application?
To apply for a Marker Limit or Credit Application, see the main cashier for assistance or click here to download a Credit Application (PDF).

What is the minimum bet for your table games?
Table limits are posted on every table and vary by the type of game.

What are the denominations of your slot machines?
We have a wide range of denominations from pennies to $100 slot games.

Do you provide day care or have children’s activities?
Yes. Kids Quest® provides hourly supervised child care services to children age 6 weeks to 12 years. Kids Quest® is an incredible entertainment experience in a safe, clean and supervised setting. Open 7 days including evenings and weekends. Safety is a priority at Kids Quest®. A photo ID is required at check-in and check-out. Nutritious meals are available at a nominal cost. For children over 13 years, teens will love Cyber Quest arcade. An adult must accompany all children under 12 years. Kids Quest hours of operation are Sunday–Thursday 10 a.m.–11 p.m., Friday–Saturday 10 a.m.–12 a.m. and 10 a.m.–1 a.m. in the summer. Click here for more information.

Do you offer military, senior citizen or industry-related hotel discounts?
Specials may apply. Call our friendly call center staff at 1-866-4WINDS1 (1-866-494-6371) or click here to contact us online.

How old do I have to be to gamble in your casino?
You must be 21 years of age or older.

Do you offer free parking?
All parking at Four Winds Casino Resort, including valet, is free of charge.

Do you have wheelchairs available for your guests?
A limited number of wheel chairs are available for special needs. Please visit the Club booth for complete information.

Are my winnings taxable?
Any winning over $1,200 is subject to tax reporting. Click here to download a Win/Loss Request Form (PDF).

How do I apply for a job at Four Winds Casino Resort?
You can visit Human Resources on location or click here to learn more about open positions at Four Winds Casino Resort and apply for a position online.

How do I find a guest at Four Winds Casino Resort?
For the enjoyment of all guests, we do not page guests on the gaming floor. Four Winds Casino Resort is a large gaming resort; please preplan with your party as to meeting times and locations ahead of time.

Are there non-smoking areas?
Non-smoking areas are available in the hotel lobby, designated hotel rooms, on certain table games and the poker room. For the enjoyment and comfort of all guests Four Winds Casino Resort has 20’ ceilings and a state of the art ventilation and air exchange system.

Do you allow cameras and cell phones on the casino floor?
Cameras and cell phones are not allowed on table games. If you are celebrating a special occasion, please visit the W Club and we will be happy to take your picture.

Where do I register for a Poker Tournament?
The Poker Room staff can assist with tournament reservations.

Can I pre-register or register by phone for a Poker Tournament?
Yes. Please contact us for more information by calling 1-866-4WINDS1 (1-866-494-6371).

Do I need a W Club card to enter into a tournament?
Yes. If you do not have a W Club card, stop by any Club booth at the casino and sign up for your free card.

Do you have daily Poker Tournaments?
Yes. You can call 1-866-4WINDS1 (1-866-494-6371) or find complete information about tournaments, promotions and special events online.

What's so special about the World Poker Tour® Poker Room?
At Four Winds Casino Resort, you’ll find the Midwest's only World Poker Tour® Poker Room. You'll have a chance to participate in special promotions and win a seat at the World Poker Tour®. Click here to find more information about our Poker Room.

Can I make a reservation at any of your restaurants?
We accept reservations to Copper Rock Steakhouse and Willowbrook Café. You can find reservation information, menus and hours for all of our restaurants online.

What time do the bars close?
The Stage Bar, Martini Bar and Sports Bar are open 24 hours a day. Alcohol is served only from 7 a.m. – 2 a.m. Monday – Saturday and Noon – 2 a.m. on Sunday. Click here to find more information and hours.

How can I be notified about future promotions and special events?
Only W Club members are eligible for mailings. If you are not a member, please go to the W Club at the casino and join for free. W Club members are eligible for mailings and email alerts depending on level of play.

Can I purchase gift certificates at your retail shops?
Yes. Gift certificates are available at the Four Winds Outfitters gift shop.

Do you have any family restaurants?
Yes. Children under the age of 21 may enjoy The Buffet and Silver Creek Bistro when accompanied by an adult. Copper Rock Steakhouse, Willowbrook Café and Timbers Fast Food & Deli restaurant guests must be 21 years of age or older to dine.