Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS

Please select a topic below for answers to frequently asked questions about Four Winds Casinos.

W♣ FAQ
What is the W♣ Players Club?

The W♣ Players Club is the ultimate casino player loyalty card. As a Four Winds W♣ member, you receive more points, better perks, and faster rewards than any casino Players Club around! Best of all, your W♣ Players Club card and offers can be used at all Four Winds Casinos locations.


How much does it cost to enroll in the W♣?

Enrollment is free.


Where can I get a W♣ card?

Stop by the W♣ booth at any Four Winds location and sign up for your free W♣ Players Club card.


How do I earn points and comps?

A point is earned for every $2 of coin-in on a slot machine and $7 of coin-in on a video poker machine. Every 100 points can be redeemed for $1 of Instant Credit/Free Slot Play.


How do I use my points?

Points are redeemable for Instant Credit/Free Slot Play or for dining credits at all Four Winds locations. At Four Winds New Buffalo, W♣ points may also be redeemed for merchandise at Four Winds Outfitters and The Promenade Shop or as credit at Kids Quest® and Landau. You can also redeem your points right at any slot machine with your secured PIN. Or, present your W♣ Players Club card at the hotel, Four Winds Outfitters, The Promenade Shop, Hard Rock Cafe, The Buffet, Timbers Fast Food & Deli, Copper Rock Steakhouse, and Grab 'N' Go.


Do my points expire?

Points expire after 13 months of inactivity.


What do I do if I lose my W♣ Players Club card?

If you lose your W♣ Players Club card, simply go to the W♣ booth at any Four Winds location and our Club Representatives will be happy to replace your card. Valid government issued photo ID will be required.


What happens if I forget my PIN?

If you lose or forget your PIN, simply go to the W♣ booth at any Four Winds location with a valid government issued photo ID and register for another PIN. Remember to create a PIN that is easy for you to remember, but cannot be easily guessed by others.


Do you keep my Club information confidential?

All personal information is kept highly confidential. You can rest assured we do not sell or share information. Please refer to our Privacy Policy for additional information.


How many points does it take to reach the Copper tier?

Get even more benefits as a Copper tier member once you reach 50,000 points in a calendar year.


How do I use Instant Credit/Free Slot Play?

Using Instant Credit/Free Slot Play is easy. Just insert your W♣ Players Club card into your favorite game, press the menu button on the machine and enter your PIN. (If you do not have a PIN, see the W♣ where you can create a personal, secure PIN.) Place your first wager of $1 or more and you will be refunded in Instant Credit/Free Slot Play. That's it. You're playing on the house. Move from machine to machine by repeating the above steps. You can't cash out Instant Credit/Free Slot Play, but you can keep any and all winnings.


How can I find out how many points I have accumulated on my W♣ Players Club card?

You can check your current point balance at any machine.


What are the W♣ Players Club rules?
  • Must be 21 years of age or older to join.
  • Valid government issued photo ID is required for joining, reprinting cards, and resetting PINs.
  • Only one player per W♣ Players Club account. Only one W♣ Players Club account per player.
  • Points and W♣ Players Club membership are non-transferable.
  • W♣ Players Club cards are the property of Four Winds Casinos and must be returned upon request.
  • Proper W♣ Players Club card insertion prior to play is the player’s responsibility.
  • Four Winds is not responsible for lost, stolen or misplaced cards.
  • W♣ Players Club cards and points may be revoked if it is determined that the player has not accumulated points in the matter intended by this program.
  • W♣ Players Club accounts that have been inactive for a period of 13 months may be purged from the system and any points accumulated in such accounts will be void.
  • Management reserves the right to change or terminate this program without prior notice.
  • Employees of Four Winds Casinos are not eligible for W♣ Players Club membership.


HOTEL FAQ
How do I book a hotel room at Four Winds New Buffalo?

To check hotel availability or to make hotel reservations call 1-866-4WINDS1 (1-866-494-6371) or click here to book a hotel room online


How can I get directions to the hotel?

The hotel is connected to the casino at Four Winds New Buffalo. Click here for driving directions.


Can I make a change to an existing hotel reservation?

Absolutely. You can change or cancel a hotel reservation by calling one of our representatives at 1-866-4WINDS1 (1-866-494-6371) or click here to modify your reservation online.


What time is hotel check-in/checkout?

Check-in is at 4 p.m. and checkout is at 11 a.m.


What forms of ID are accepted to check-in?

You must provide a valid government issued photo ID and matching credit card at check-in.


What forms of payment can be used?

Four Winds will accept credit card (Visa, Master Card, Discover® and American Express®), Four Winds gift card or W♣ points may be used as payment for hotel rooms.


Do you have handicap-accessible rooms?

Yes.


Does your hotel offer a workout facility?

Yes.


Can I reserve a specific room type?

Yes. Click here to view our hotel rooms and suites.


What types of amenities are included in your rooms?

In every room, you'll find granite counter tops, leather wrapped headboards, 14½" deep pillow-top mattresses, an oversized 20lb bath sheet, robes, flat screen high-definition television, coffee maker and complimentary Starbucks™ coffee. All suites have curved walk-in showers, whirlpool jets and a wet bar with refrigerator and microwave. Escape to the celebrity suites with private waterfalls soaking tubs for the ultimate in pleasure and relaxation. Click here to view all of our upscale hotel amenities.


Do rooms come with safes?

There are in-room safes and safety boxes available at the cashier.


Do rooms have hair dryers?

Yes, all rooms have hair dryers.


Do rooms have Pay-Per-View?

Yes.


Do rooms have internet access?

All rooms have complimentary high-speed wireless Internet access.


Are ironing boards available?

All rooms have irons and ironing boards.


Does the hotel have a pool?

No.


Do you allow pets?

Unfortunately, we do not accept pets but can recommend area pet kennels.


Are there area hotels that accept pets?

Yes. Some area hotels accept pets and offer low cost transportation to and from the casino.


Do you allow late checkouts?

Yes, late checkouts may be arranged through the front desk with advanced request.



GENERAL / CASINO FAQ
What games do you offer at Four Winds Casinos?

At Four Winds New Buffalo, we offer a full complement of 3,000 slot machines and a large selection of table games. You'll find the latest and greatest slots and video poker as well as Blackjack, Craps, Baccarat, Pai Gow Poker, Three and Four Card Poker® and Keno. Four Winds Hartford offers over 550 slots and nine table games


What is your largest jackpot?

We offer many wide area progressive games that continue to build larger and larger until they are won. We currently feature:

  • Wheel of Fortune® $5 with a jackpot that starts at $1,000,000
  • Wheel of Fortune® Super Spin™ with a jackpot that starts at $500,000
  • Wheel of Fortune® Dollars with a jackpot that starts at $300,000
  • Wheel of Fortune® Quarters with a jackpot that starts at $100,000
  • Wizard of Oz™ Slots with a jackpot that starts at $200,000
  • Tarzan slots with a jackpot that starts at $250,000
  • Texas Tea Tango with a jackpot that starts at $500,000
  • Michael Jackson King of Pop with a jackpot that starts at $400,000

Do you offer gaming lessons or instructions?

Our friendly dealers will assist you on any game.


How do I apply for a Marker Limit or Credit Application?

To apply for a Marker Limit or Credit Application, see the main cashier for assistance or click here to download a Credit Application.


What is the minimum bet for your table games?

Table limits are posted on every table and vary by the type of game.


What are the denominations of your slot machines?

We have a wide range of denominations from 1¢ to $100 slot games.


Do you provide day care or have children’s activities?

Yes. Kids Quest® provides hourly supervised childcare services to children age 6 weeks to 12 years. Kids Quest is an incredible entertainment experience in a safe, clean and supervised setting. Open 7 days including evenings and weekends. Safety is a priority at Kids Quest. A photo ID is required at check-in and checkout. Nutritious meals are available at a nominal cost.

Children over 13 years will love Cyber Quest® arcade. An adult must accompany all children under 12 years.

Kids Quest hours of operation are Sunday – Thursday, 10 am – 11 pm, and Friday – Saturday, 10 am – 12 am or 10 am – 1 am in the summer. Click here for full details on hours, pricing and special events.


How old do I have to be to gamble in your casino?

You must be 21 years of age or older.


Do you offer free parking?

All parking at Four Winds, including valet, is free of charge.


Do you have wheelchairs available for your guests?

A limited number of wheel chairs are available for special needs. Please visit the W♣ Players Club booth for complete information.


Are my winnings taxable?

Any winning over $1,200 is subject to tax reporting. Click here to download or request your Win/Loss statement.


How do I apply for a job at Four Winds Casinos?

You can visit Human Resources on location or click here to learn more about jobs at Four Winds Casinos and apply for a position online.


How do I find a guest at Four Winds Casinos?

For the enjoyment of all guests, we do not page guests on our gaming floors. Please preplan with your party as to meeting times and locations ahead of time.


Are there non-smoking areas?

Non-smoking areas are available in the hotel lobby, designated hotel rooms, on certain table games, and a smoke free slot room. For the enjoyment and comfort of all guests Four Winds New Buffalo has 20' ceilings and a state of the art ventilation and air exchange system.


Do you allow cameras and cell phones on the casino floor?

Cameras and cell phones are not allowed on table games. If you are celebrating a special occasion, please visit the W♣ Players Club and we will be happy to take your picture.



DINING / ENTERTAINMENT FAQ
Can I make a reservation at any of your restaurants?

We accept reservations at Copper Rock Steakhouse. You can find reservation information, menus and hours for all of our restaurants online using the navigation at the top of the page.


What time do the bars close?

The Hard Rock Cafe is open Monday – Wednesday from 11 am – 12 midnight, Thursday–Saturday from 11 am – 2 am and Sunday from 8 am – 12 midnight.

The Stage Bar is open daily, from 7 am – 2 am. The Sports Bar is open daily, from 10 am – 2 am. The Martini Bar is open Monday – Wednesday, 4 pm – 2 am and Thursday – Sunday, Noon – 2 am. Alcohol is served only from 7 am – 2 am, Monday – Saturday and Noon – 2 am on Sunday.

Click here for more information on our bars and lounges.


How can I be notified about future promotions and special events?

Only W♣ Players Club members are eligible for mailings. If you are not a member, please go to the W♣ Players Club at the casino and join for free. W♣ Players Club members are eligible for mailings and email alerts depending on level of play.


Can I purchase gift cards at your retail shops?

Yes. Gift cards may be used at any of our restaurants, Four Winds Hotel or retail shops. Gift cards are available at the Four Winds Outfitters gift shop at our New Buffalo location, or click here to purchase gift cards online.


Do you have any family restaurants?

Yes. Anyone under the age of 21 may enjoy The Buffet when accompanied by a parent or legal guardian. Minors under 21 can dine in Hard Rock Cafe before 9 p.m. when accompanied by an adult. Copper Rock Steakhouse and Timbers Fast Food & Deli restaurant guests at all Four Winds locations must be 21 years of age or older to dine.



FREQUENTLY ASKED QUESTIONS

AT FOUR WINDS