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Responsible Gaming at Four Winds Casinos and Four Winds Online Casino

The Pokagon Band of Potawatomi invites you to play responsibly. If you or someone you know has a gambling problem and wants help, call the Michigan Department of Health and Human Services Gambling Disorder Helpline at: 800-270-7117.

To promote responsible gambling, Four Winds Casinos is committed to the prevention of the two most common gambling problems: problem gambling and underage gambling. In addition, for the safety of our guests, we closely monitor alcohol consumption and provide alcohol sensitivity training to appropriate employees and managers and require that those guests deemed to be visibly intoxicated, be removed from the Gaming Floor in an effort to prevent gaming while judgment may be impaired.

Problem Gambling

Four Winds Casinos defines problem gambling as any gambling behavior negatively impacting the lives of individuals, resulting in serious personal, financial, or legal consequences.  Problem gambling may or may not reach the level of compulsive gambling disorder, i.e. gambling addiction.

The following behaviors (or combination of behaviors) may indicate that an individual has a gambling problem:

  • Extensive and/or frequent playing sessions, whether rated or not
  • Remains in the gaming area without playing or after their bankroll has been exhausted
  • Regular credit limit increase requests
  • Excessive credit card and/or cash machine use
  • Requests to borrow money from other guests and/or staff
  • Significant changes in betting pattern
  • Losing regard for health and/or hygiene
  • Verbal or written statements indicating a gambling problem

Four Winds Casinos employees are trained to recognize the signs of problem gambling and to direct our guests to the resources they made need to seek assistance.

Problem Gambling On The Internet
The Four Winds commitment to responsible gaming extends to our internet gaming site at PLAY.FOURWINDSCASINO.COM. Players can visit the Player Protection Page within their internet wagering account for more information about additional resources available to them to support responsible gaming during internet play, including setting their own limits and self-excluding from our site or state-wide internet gaming for the entire state of Michigan. 

Self Exclusion

The Pokagon Band Gaming Commission independently administers a self exclusion program for those guests who wish to exclude themselves from the Four Winds properties.  Guests who voluntarily exclude themselves are prohibited from entering any Four Winds property and are subject to trespass if found violating their exclusion.For guests who are currently voluntarily excluded, and who wish to request a reinstatement, please complete and submit the form below.  Submission instructions are at the bottom of the form. Please click here to be directed to the Pokagon Band Gaming Commission’s self-exclusion web page

Underage Gambling

Four Winds Casinos has a strict policy against underage gambling. No person under the age of twenty-one (21) will be allowed entry into any Four Winds property until further notice. In addition, no person under the age of 21 is allowed to establish an internet wagering account or to place an internet gaming wager.

For Additional Help

This provides only a brief overview of the hazards associated with problem gambling. If you or someone you know needs additional help, please use one of the links below, please call one of the following Helplines, or look for our Responsible Gaming brochures located throughout the Gaming Floor at any Four Winds property.

The National Council on Problem Gambling
www.ncpgambling.org
800.522.4700

Michigan
800.270.7117

Michigan Gaming Control Board Compulsive/Problem Gambling

Indiana
800.994.8448

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