W♣ Players Club Rules

Participants of the W♣ Players Club are subject to certain membership rules, as are amended from time to time. The current W♣ Players Club Rules of Membership can be found below and are available at the W♣ Players Club or Guest Services at any Four Winds property.

W♣ Players Club Membership and Offer Eligibility

Sponsor: Pokagon Gaming Authority dba Four Winds Casino Resort 11111 Wilson Road, New Buffalo MI 49117/Four Winds Hartford 68600 Red Arrow Highway, Hartford MI 49057/Four Winds Dowagiac 58700 M-51 South, Dowagiac, MI 49047 (“Four Winds”).

Eligibility: W♣ Players Club membership is complimentary. To obtain a membership, visit the W♣Players Club counter in New Buffalo, or the Guest Services Counter in Hartford or Dowagiac. Each Customer must be 21 years of age or older and provide a government issued form of photo identification. Players Club membership entitles guests to earn points for tracked slot play (if card is inserted into the slot machine while playing), a 5% discount at Kids Quest, eligibility to receive direct mail communications/offers (via mail, email, text, phone, or other), bonus entries into drawings, and complimentaries based on tracked slot or table games play. Earned points can be used for free slot play or as tender in Four Winds restaurants or gift shops. Employees of Four Winds are not eligible to participate in any marketing or promotional event sponsored in whole or in part by Four Winds. All promotions are subject to all applicable laws and regulations. Void where prohibited. Guests may only hold one W♣ Players Club membership and the W♣ card associated with that membership is intended for the use of the named cardholder only. A guest may only create an account using his/her own personal information and for his/her own exclusive use. Guests may not create an account on behalf of another person or using another person’s information or identity, even if that guest has the other person’s written permission. Unauthorized use of W♣ Players Club accounts may subject you to forfeiture of card rights, criminal or civil penalties, or both.

Points Expiration: Points expire after 12 months of inactivity on a W♣ Players Club account.

Direct Mail: With a W♣ Players Club membership guests may receive direct marketing communications from Four Winds. Guests can choose to receive communications through the following channels: mail, email, phone, text. Communications may include information about upcoming promotions and events, slot/table free play offers, free or discounted food offers, free or discounted hotel stays, bonus drawing entries, gifts, concert ticket offers, and more. This list is not intended to be an all-inclusive list of the types of offers possible. Guests have the option to opt-out of receiving direct marketing communications.

Criteria for receiving mailed incentive offers: Components of tracked play such as a guest’s average daily tracked play, distance from Four Winds properties, date of last visit, frequency of visits, redemption behavior, and desired reinvestment may be evaluated in determining offers to be extended. Each offer has an offer matrix and predetermined qualifying period. Guest’s tracked play and demographic criteria are evaluated against the qualifying period and matrix to determine the potential offers to be extended. This list of criteria evaluated is not intended to be an all-inclusive list of the types of player data evaluated and W♣ membership does not guarantee the extension of offers.

Release: By obtaining a W♣ membership, guests agree to release and hold harmless Four Winds and its officers, directors, employees and agents from and against any claim or cause of action arising out of participation in the W♣ Players Club.

Disputes: The laws of the Pokagon Band of Potawatomi Indians, and, to the extent not inconsistent with Pokagon Band law, the laws of the State of Michigan shall govern membership in the W♣ Players Club. Except where prohibited, members of the W♣ Players Club agree that: (1) any and all disputes, claims, and causes of action, in any way related to membership shall be resolved individually, without resort to any form of class action; (2) any and all claims, judgments, and awards, shall be limited to actual out-of-pocket costs incurred, including costs associated with becoming a W♣ Players Club member, but in no case attorney’s fees; and (3) under no circumstances shall Four Winds be liable for indirect, punitive, incidental, or consequential damages. The Pokagon Band Gaming Commission shall be the final arbiter of any and all disputes resulting from membership in the W♣ Players Club. 

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